From: Joseph Preti
132 W. bluff dr.
Port Angeles, WA 98362-9544
To: Lisa Scultz
Evergreen Realty
9901 Irvine Center Drive
Irvine, CA 92618
Dear Lisa,
You don’t know me but I have recently worked with Kristin Devlin, one of your agents from Evergreen Realty. As a retired business person, I write a great deal of letters. I write letters when I am disappointed with the service I receive and I also write letters when I received excellent service. This letter falls into the latter category.
Kristin took over the sale of my property at 603 G Avenida Sevilla, Laguna Woods when the agent who was handling the transaction had to leave town and recommended her. I had no prior knowledge of Kristin and could only hope that my former agent had made a good recommendation. I came to find that she had not made a good recommendation but a great one! Kristin’s knowledge of the area combined with her dedicated work ethic were immediately apparent.
She made several excellent recommendations right from the start. These included; staging the unit so it would show in a most favorable way and helping me with the listing price for the unit. I had the unit on the market when the California market went into a terrible slump but through it all Kristin worked very hard showing the unit and always kept me well informed of what was happening.
Once the unit was sold many issues arose that could have prevented the sale. This was further complicated by the fact that I reside in the state of Washington and could not physically handle any of the details that surfaced. Kristin dug in and made trips to the city of Laguna Woods and PCM to keep the sale moving forward. This included getting permits and approvals for work that had to be done. These trips were time consuming and frustrating due to misinformation and contradictory procedures. To expedite matters she even laid out moneys trusting that she would be reimbursed. Much of what she did was above and beyond the call of duty and once again I was always kept informed not only with what was happening but with Kristin’s excellent advice as how to proceed.
Kristin was friendly and professional. Her commitment to selling my unit and her extensive knowledge made the sale of my co-op unit as hassle and stress free as possible.
It is rare today, in least in my opinion, to be able to work with someone who cares about you as a person above and beyond the commission they are going to receive. I have worked with several realtors due to relocation's in my professional life and many of them made pie in the sky promises but delivered far less. Kristin was the opposite of these experiences.
In closing, I would give Kristin my highest recommendation and wanted you to know how grateful I am for the hard work she did on my behalf in selling my property.
Joseph Preti
UPS Pacific Region Training Manager (retired)
